Return & Refund Policy

At Sun Systems, we aim to provide genuine, quality IT products and a reliable shopping experience. All products are checked and dispatched with appropriate care and packaging.

Please read the following Return & Refund Policy carefully before placing your order.

1. Products Covered

This policy applies to products purchased through If a refund is approved by Sun Systems including:

• IT and computer products available on our website

2. General Return Policy

Returns are not accepted for change of mind, incorrect product selection, personal preference, or compatibility issues after an order has been delivered.

Before placing an order, customers are advised to carefully verify the product model, specifications, configuration, compatibility, and requirements.

3. Damaged Products

Customers must carefully inspect the package at the time of delivery.

If the package is visibly damaged, opened, or tampered with, please take photographs/videos and contact Sun Systems immediately.

For high-value products, customers are strongly advised to record a continuous unboxing video from the sealed package until the product is fully unpacked.

Any claim for transit damage may require supporting photographs, videos, packaging details, and other information requested by Sun Systems or the logistics partner.

4. Defective or Non-Working Product

If a product is found to be defective or non-functional after delivery, customers should contact Sun Systems as soon as possible.

Depending on the product and manufacturer terms, the issue may be handled through:
·         Manufacturer warranty
·         Authorized service center
·         Repair or replacement
·         Other applicable warranty procedures

Many branded products, including laptops, desktops, monitors, printers, and accessories, are covered by the respective manufacturer's warranty. Warranty claims are subject to the manufacturer's terms and conditions.

5. Manufacturer Warranty

Products sold by Sun Systems may carry manufacturer warranty coverage.

For warranty-related issues, customers may be required to contact or visit the manufacturer's authorized service center.

Sun Systems may assist customers in coordinating with the manufacturer where applicable; however, the final warranty decision is subject to the respective manufacturer's warranty terms.

6. Accessories

Computer accessories may be eligible for return or replacement only in cases such as:

·         Wrong product shipped

·         Product received damaged

·         Product received defective, where applicable

If a refund is approved by Sun Systems. The product must be unused and returned with its original packaging, accessories, manuals, and other included items, subject to verification.

7. Refund Policy

If a refund is approved by Sun Systems, the refund will generally be processed through the original payment method used for the order.

Refund processing time may vary depending on the payment gateway, bank, or financial institution.

Shipping charges, payment gateway charges, or other non-refundable charges, where applicable, may not be refundable.

8. Contact Us

For return, replacement, or refund-related queries, please contact us:

Sun Systems – 360° IT Solutions
Phone: 7039070290
Email: [email protected]
Website: www.sunsyss.com

Important: All return, replacement, and refund requests are subject to product eligibility, verification, manufacturer warranty terms, and applicable laws. Sun Systems reserves the right to review each request based on the circumstances and supporting information provided.