Shipping policy

Shipping & Delivery Policy

Effective Date: 26 September 2026

At Sun Systems, we are committed to providing reliable, secure, and timely delivery of our products across India. We take special care in packaging and handling electronic products to ensure they reach you safely and in excellent condition.

1. Products Covered

We provide shipping and delivery services across India for:

  • IT and computer products available on our website

2. Delivery Locations

We currently deliver to most serviceable locations across India through our logistics and courier partners.

Delivery availability may vary depending on the product, delivery address, courier serviceability, and other logistical factors.

3. Order Processing

Orders are generally processed after successful confirmation of payment and order verification.

Standard processing time may take 1–3 business days, depending on product availability and order requirements.

Orders containing products that require additional verification, special packaging, or dispatch from another location may take additional time.

4. Estimated Delivery Time

After dispatch, the estimated delivery time is generally:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote / Extended Service Areas: 5–10 business days

These are estimated timelines and may vary due to courier operations, weather conditions, public holidays, transportation delays, or circumstances beyond our control.

5. Express Delivery

Where available, express delivery may be offered for selected products and locations.

Express delivery availability and charges may depend on the product, destination, stock location, and courier service.

The applicable delivery timeline and charges, where available, will be communicated during the order process.

6. Shipping Charges

Free Shipping

At Sun Systems – 360° IT Solutions, we offer Free Shipping across India on eligible products and orders.

7. Secure Packaging

All products are carefully packed using appropriate protective packaging to minimize the risk of damage during transportation.

For high-value electronics such as laptops, desktops, gaming PCs, monitors, and printers, additional protective packaging may be used where required.

8. Insured Shipments

Where applicable, shipments may be sent through insured logistics services. Insurance coverage is subject to the terms and conditions of the respective courier/logistics provider.

Customers are requested to inspect the package carefully at the time of delivery.

9. Delivery Inspection

For high-value products, customers are strongly advised to:

  • Check the outer packaging before accepting delivery.
  • Look for signs of damage, tampering, or opening.
  • Record an unboxing video from the sealed package through the complete opening of the product.
  • Verify the product, accessories, and visible condition immediately after opening.

If the package appears damaged or tampered with, please take photographs/videos and contact Sun Systems Customer Support as soon as possible.

10. Damaged or Incorrect Products

If you receive a product that appears physically damaged, incorrect, or incomplete, please notify us promptly with:

  • Order number
  • Product details
  • Photographs of the package
  • Photographs/videos of the product
  • Unboxing video, where available

Our team will review the issue and coordinate with the relevant logistics partner or manufacturer, as applicable.

11. Delayed Deliveries

Delivery timelines are estimates and may be affected by circumstances including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Courier delays
  • Incorrect or incomplete address information
  • Remote-location restrictions
  • Regulatory or logistical issues
  • High-demand periods or sales events

Sun Systems will make reasonable efforts to assist with delayed shipments but cannot guarantee delivery on a specific date unless expressly confirmed in writing.

12. Address & Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Complete delivery address
  • PIN code
  • Valid mobile number
  • Any relevant landmark or delivery instructions

Delays or additional charges resulting from incorrect or incomplete address information may be the customer's responsibility.

13. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or other available communication channels.

Tracking information may take some time to become active after the shipment is handed over to the courier.

14. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their standard delivery procedures.

If the customer is unavailable or the delivery cannot be completed because of incorrect contact or address information, the shipment may be returned to the sender.

Additional shipping charges may apply for re-dispatch, where applicable.

15. Delivery to Remote Areas

Some remote or non-serviceable locations may have limited delivery options. In such cases, we may contact the customer to arrange an alternative delivery method or provide available options.

16. Cash on Delivery

Cash on Delivery (COD) is not available. All orders must be paid in full through the available online payment methods at the time of placing the order.

17. Product Availability

Delivery timelines are subject to product availability.

If a product is temporarily out of stock or requires additional procurement time, we will contact the customer regarding the expected dispatch timeline or available alternatives.

18. Contact Us

For any questions regarding shipping or delivery, please contact us:

Sun Systems – 360° IT Solutions
Phone: 7039070290
Email: [email protected]
Website: www.sunsyss.com

Note: Delivery timelines mentioned in this policy are estimates and are not guaranteed. Shipping and delivery are subject to product availability, courier serviceability, and applicable logistics conditions.