Terms & Conditions

Effective Date: 26 September 2026

Welcome to Sun Systems – 360° IT Solutions. By accessing or using our website and purchasing products from us, you agree to comply with the following Terms & Conditions. Please read these terms carefully before placing an order.

1. General

These Terms & Conditions govern the use of the Sun Systems website and the purchase of products through our online platform.
Sun Systems reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. The updated terms will be effective once published on the website.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.
However:

·         Product images may vary slightly from the actual product.
·         Product specifications may change according to the manufacturer's updates.
·         Product packaging may vary from the images shown on the website.
·         Actual product color may differ slightly depending on your screen/device.
·         Manufacturer specifications and configurations may change without prior notice.

Customers are advised to verify the product model, specifications, configuration, and compatibility before placing an order.

3. Product Availability

All products are subject to availability.
A product displayed on the website does not necessarily guarantee that the product is available for immediate dispatch.
If a product becomes unavailable after an order is placed, Sun Systems may contact the customer regarding availability, an alternative product, or cancellation/refund, as applicable.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.
Prices may vary depending on:
·         Product availability
·         Manufacturer pricing
·         Promotional offers
·         Taxes and applicable charges
·         Market conditions

The applicable price at the time of order confirmation will be considered the order price.Any typographical or pricing error on the website may be corrected by Sun Systems.

5. Orders

Placing an order on the website does not automatically guarantee acceptance of the order.
Sun Systems reserves the right to verify and accept or reject an order due to reasons including:
·         Product availability
·         Incorrect pricing or product information
·         Payment issues
·         Suspicious or unusual transactions
·         Incorrect customer information
·         Delivery limitations
·         Other operational or logistical reasons

If an order is cancelled after payment has been received, an applicable refund will be processed according to our Return & Refund Policy.

6. Payment

All orders must be paid in full using the payment methods available on the website.

Cash on Delivery (COD) is not available.

Payment transactions may be processed through third-party payment gateway providers. Customers may be subject to the terms and conditions of the respective payment service provider.

7. Shipping & Delivery

Sun Systems provides delivery services across India, subject to courier serviceability.
Delivery timelines provided on the website are estimated and may vary due to:
·         Courier delays
·         Weather conditions
·         Public holidays
·         Transportation disruptions
·         Remote-location restrictions
·         Product availability
·         Other circumstances beyond our reasonable control

For complete information, please refer to our Shipping & Delivery Policy.

8. Delivery Inspection

Customers are advised to carefully inspect the package at the time of delivery.

For high-value products, customers are strongly advised to record a continuous unboxing video from the sealed package until the product is completely unpacked.

Any damage, tampering, missing item, or incorrect product should be reported to Sun Systems within the applicable time period specified in our Return & Refund Policy.

9. Manufacturer Warranty

Products may be covered by the respective manufacturer's warranty.

Warranty claims are subject to the manufacturer's terms and conditions and may need to be handled through an authorized service centre.

Sun Systems may assist customers where applicable, but the final warranty decision rests with the respective manufacturer or authorized service provider.

10. Consumable Products

Toners, ink cartridges, and other consumable products are generally non-returnable and non-refundable once opened or used.

11. Customer Responsibility

Customers are responsible for providing accurate information, including:
·         Full name
·         Billing address
·         Shipping address
·         PIN code
·         Mobile number
·         Email address

Sun Systems will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

12. Website Use

Customers agree not to:
·         Use the website for unlawful purposes.
·         Attempt to gain unauthorized access to the website or its systems.
·         Interfere with website security or functionality.
·         Copy, reproduce, or misuse website content without permission.
·         Use automated systems or methods that may negatively affect website operation.

13. Intellectual Property

All website content, including but not limited to:
·         Logos
·         Brand names
·         Text
·         Images
·         Graphics
·         Product descriptions
·         Website design
·         Videos
·         Other materials
is owned by or licensed to Sun Systems or the respective rights holders and may not be reproduced, copied, modified, or distributed without prior permission.

Product names, logos, and trademarks belonging to manufacturers remain the property of their respective owners.

14. Third-Party Links and Services

Our website may contain links or references to third-party websites, payment providers, courier services, manufacturers, or other external services.

Sun Systems is not responsible for the content, availability, policies, or practices of third-party websites or services.

15. Limitation of Liability

Sun Systems will make reasonable efforts to provide accurate information and reliable services.

However, to the extent permitted by applicable law, Sun Systems shall not be responsible for indirect, incidental, or consequential losses arising from delays, product availability, third-party services, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

16. Force Majeure

Sun Systems shall not be responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including natural disasters, fire, flood, strikes, transportation disruptions, government restrictions, technical failures, or other unforeseen events.

17. Privacy

Customer information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood the applicable privacy practices.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

19. Contact Us

For questions regarding these Terms & Conditions, orders, products, returns, or other services, please contact us:

Sun Systems – 360° IT Solutions
Phone: 7039070290
Email: [email protected]
Website: www.sunsyss.com

Store Locations: Mumbai | Vadodara | Ahmedabad

Customer Support Timing: 11:00 AM to 6:00 PM, Monday to Saturday

Note: By placing an order through our website, you acknowledge that you have read and agreed to these Terms & Conditions, along with our Shipping & Delivery Policy and Return & Refund Policy.